Currently we are only shipping to the United States and Canada, and have paused all other international shipping due to the Covid-19 pandemic & frequent first class international mail changes. 

Please note: you are responsible for any customs/duties your government charges on international purchases. Please be aware of your country's duty laws before purchasing.

To our friends overseas: we're working to re-open international shipping to the United Kingdom, Australia, the EU, and beyond. New changes in VAT restrictions and international first class restrictions due to Covid have made things a bit complicated but we are working on it. We treasure your business and fully intend to re-open international shipping in full, ASAP!

You can select your preferred payment method at checkout.

• We accept credit cards, debit cards, and PayPal.
• We also accept payments via AfterPay on purchases over $50. Please note that AfterPay is a third party payment service; Sarah Day Arts cannot personally intervene in case of disputes with AfterPay.

No.  We need each and every order to have a USPS tracking number, which means it must be sent through USPS First Class Mail, First Class International Mail, or Priority Mail. This helps us ensure we know where your parcel is at all times through its journey to you. We do not profit on shipping, and therefore cannot offer discounted rates or free shipping at this time.

Sorry!  If you place two separate orders, they will ship as separate orders.  As a one-person operation, it is not possible for me to combine/refund/reconcile/bundle multiple orders. Please plan your purchases accordingly!

Don't let my use of the royal "we" deceive you...it's just me over here, your pal Sarah, packing all of these wonderful orders!! I'm so thankful for the way this business has grown and keeps my hands so very busy. 

In our "downtime" between launches/during slower seasons, I often am able to process and pack orders same-day, sometimes right as they roll in! When things are breezy, you'll usually see your order ship in 1-3 business days.

In our busy times (right after a new product launch or around the holidays) processing times may vary. Generally, all open orders are fulfilled within 7-10 business days. I know it's hard to wait on happy mail, so I make it my goal to ensure the goods are worth your wait. If you have any questions or concerns about your order, please feel free to send me an email! I'm here to help wherever I can.

The TL;DR, domestic orders generally take  3-5 business days (up to 2 weeks), and international orders generally take 4-8 weeks to reach their final destinations.

A little about how our shipping process works: when we print your shipping label, you will receive an email saying that your order has "shipped"...but it does not enter the mail stream until USPS has picked it up.  Actual travel time for your parcel varies widely, and will depend on your proximity to our HQ in Seattle, WA.

I always recommend folks keep an eye on their tracking number, and reach out if anything seems unusual or you have any concerns.  But do be aware, due to Covid-19 & the complications it presents, mail is taking a lot longer than usual.  My best advice for all occasions is to order early!

If you're ordering for delivery outside the US, it's possible you will need to pay customs or duties on your purchase upon import. Duties/import fees vary by country; please make sure you understand your country's customs regulations before ordering! orders that are returned to us due to unpaid duties may not be refunded.

We are not able to send purchases as "gifts," and we have to be 100% honest when stating costs of goods on customs forms! (i.e. please don't ask us to lie to your government for you, we can't do that!)

For the past 18+ months, we have been seeing record numbers when it comes to delayed mail, in part due to Covid and in part due to the chronic underfunding of the USPS by the federal government.  Despite these challenges, very few mail pieces have actually been lost altogether! It's just that sometimes mail is arriving later than one would prefer.  Common problems include:

- Mail being marked "delivered" even though it has not been delivered (it will likely still come, but may take another few days!)

- Mail being "stuck" at a particular distribution center in a major metropolitan area (these distribution centers are easily overwhelmed right now)

- Mail not being scanned at the point of origin, and therefore not showing up on the tracking website for days or weeks (but this does not mean your mail is lost!)

Please be patient as your mail makes its way to you. I know it's frustrating to have to deal with these kinds of unexpected delays. Please be aware that I do not receive any additional information from USPS about the location of your package; I only have access to the same tracking link that you have. Please remember that I cannot offer refunds for delayed mail, as mail delays are completely outside of my control. Refunds for mail that is definitively lost are negotiated on a case-by-case basis, and will only be granted when it is clear that the package is definitely lost (usually after 4-6 weeks of no updates from the tracking site, 8-12 weeks in the case of international mail).  Thank you for your patience and understanding.

If you wish to make a return, please reach out to us within 30 days of receiving the item. We only accept the return of goods that are still in New condition, and we can only process returns within 30 days of your receiving the item. 

We do not offer cash refunds, but we can offer store credit upon the timely return of goods that are still in New condition. You will be responsible for return shipping costs.

Paper goods such as stickers, rainbow-makers, greeting cards, and art prints are final sale.

For sanitary reasons, all earrings are final sale.