Shop FAQ
Ordering and Shipping
Do you ship worldwide?
We can finally say YES WE DO. We ship globally with Shopify Markets Pro and DHL eCommerce.
Please make sure you're aware of any duties/customs charges you may incur.
What payment methods do you accept?
You can select your preferred payment method at checkout.
- We accept credit cards, debit cards, and PayPal.
- We also accept payments via AfterPay on purchases over $50. Please note that AfterPay is a third party payment service; Sarah Day Arts cannot personally intervene in case of disputes with AfterPay.
How long will it take for my order to ship?
Our standard fulfillment time is 1-3 business days.
Holiday fulfillment time (November-December) may vary, and range from 1-7 business days. We do our best to keep our homepage header updated with current fulfillment times during our busiest seasons. Please plan ahead and order early for special occasions, especially around the winter holidays.
Always feel free to email us at sarahdayarts@gmail.com if you have questions about fulfillment times!
How long will it take to receive my order once it has shipped?
The TL;DR, domestic orders generally take 3-5 business days (up to 2 weeks), and international orders generally take 4-8 weeks to reach their final destinations.
A little about how our shipping process works: when we print your shipping label, you will receive an email saying that your order has "shipped"...but it does not enter the mail stream until USPS has scanned it in. We drop off at USPS once or twice a week, so if your order isn't "moving"...it's probably just waiting to head over to the post office.
Actual travel time for your parcel may vary, and will depend on your proximity to our HQ in Seattle, WA.
I always recommend folks keep an eye on their tracking number, and reach out if anything seems unusual or you have any concerns.
I live outside the US, will I have to pay customs?
If you're ordering for delivery outside the US, it's possible you will need to pay customs or duties on your purchase upon import. Duties/import fees vary by country; please make sure you understand your country's customs regulations before ordering! Orders that are returned to us due to unpaid duties may not be refunded.
Return Policy
If you wish to make a return, please email me at sarahdayarts@gmail.com within 30 days of receiving the item. I only accept the return of goods that are still in "new" condition, and I can only process returns within 30 days of your receiving the item.
Please make sure your email contains your original order number, and the reason you wish to make a return.
We do not offer cash refunds, but we can offer store credit upon the timely return of goods that are still in New condition. You may be responsible for return shipping costs.
Paper goods such as stickers, rainbow-makers, greeting cards, and art prints are final sale.
For sanitary reasons, all earrings are final sale.
Oops!
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Oops! I entered incorrect info at checkout!
It's okay, it happens all the time! What's important is that you let me know absolutely as soon as possible by emailing sarahdayarts@gmail.com with your name, order number, and correct information. Usually, changes requested same-day can be granted.
Please note, once your order has shipped, I may not be able to make changes to it.
Oops! My order arrived damaged.
If your order arrives damaged, we ask that you email us at sarahdayarts@gmail.com. with your name, order number, and photos of the issue. Please reach out to us as soon as possible, we want to make it right for you!
We do not expect our customers to bear the burden of damaged mail or a defective product, and in most cases we can offer replacements, or store credit. Please let us know of any damages within 30 days of receiving your order or date of incident.
Oops! I received the wrong item/size/color!
Order packing mistakes do happen every now and then! Please email sarahdayarts@gmail.com right away, so we can make it right for you. Make sure to include your order number, and photos of the issue.
If you wish to return the incorrect item for an exchange/refund, it must still be in new condition when you send it back. We will cover the cost of return shipping. Please make sure to reach out to us about any order issues within 30 days.
Oops! I think my order might be lost in the mail.
If you ever suspect your package is lost in the mail, always feel free to reach out to us at sarahdayarts@gmail.com. I usually start to count mail as "lost" if it has gone more than 2 weeks without a scan or delivery. Refunds and replacements for lost mail are all handled on a case by case basis.
Keep in mind, we may ask you to reach out to your local post office (as there's usually not a lot we can do to intervene with USPS). We may also ask you to complete a Missing Mail Form with USPS, so they can investigate the issue further.
Oops! My question wasn't answered by this FAQ!
That's okay, that probably just means it's a really good question. Go ahead and send me an email at sarahdayarts@gmail.com, I'll sort you out!!
Rainbow-making Window Sticker FAQ
How do I apply the Rainbow-makers to my windows?
Check out sarahdayarts.com/care for instructions from our manufacturer on how to install your window stickers. Just scroll alllll the way down to the bottom of the page! It is very important that you follow these instructions when applying your window stickers.
Please do not lay your window stickers down on dry glass, and please do not try to pull them back up once you've stuck them on. We cannot offer refunds or replacements for improperly applied stickers.
Will the Rainbow-makers come off my windows?
These rainbow-making stickers are meant to be applied permanently, and are designed for one single use. While they can be removed in most cases, we cannot guarantee removal results, as these do vary case by case. Please consider carefully before applying these stickers in a rental or a dorm room.
Can I move the Rainbow-makers around?
No, once you've stuck them to the window you should not attempt to pull them back up to rearrange them. This is why our care instructions advise applying to a wet window...if you wet down the whole window with slightly sudsy water, it'll lubricate the glass and allow you to slide the sticker into the desired position.
These are permanent stickers, and are only meant to be applied once (and according to the manufacturer instructions found at sarahdayarts.com/care).
Can I install the Rainbow-makers in my car?
No, you should not install these stickers in your car.These stickers reflect and refract light, which can be distracting or even impede your vision while driving. Safety first, please!!
I don't have a squeegee, what should I use instead?
If you don't have a squeegee, you may want to try a credit card or a plastic ruler. If you use any implement other than a rubber squeegee, please wrap it in a paper towel to avoid scratching the UV ink. Use light pressure & try to be as delicate as possible!
Custom Art and Commissions
How can I commission artwork?
The best way to inquire about a custom art project is via email at sarahdayarts@gmail.com. Some of my past projects have included:
- Podcast cover artwork
- YouTube artwork suites
- Patreon artwork suites
- Album cover artwork
- Illustrated logos and branding
- Merchandise design
- Wedding stationery
And, just between you and me, I am itching to design a beverage label.
Whatever your project, I'd love to hear your pitch! If possible, please include your budget and timeline.
What should my commission request include?
Your proposed budget and timeline should be included in your commission request. It is okay if your budget is a ballpark figure, and your timeline is a loose window! I'm just looking to get a sense of where you're at, so I can know how best to help.
What if I don't have a budget?
That's okay! Let me go first.
I have no minimum budget for mutual aid projects. If you have a mutual aid project you need art for, always feel free to reach out. I can't always say yes, but I'm always interested to hear from you, and can potentially help point you elsewhere if my pro bono calendar is full.
I have a starting rate of $250 for small-scale personal projects. These are things like personal portraits, pet portraits, any personal artwork where the end goal is for you to enjoy it privately at home.
I have a starting rate of $500 for larger-scale personal projects. This includes illustrations for things like wedding stationery.
I have a starting rate of $1,000 for commercial artwork of any kind. Commercial artwork means you are re-selling the artwork as merchandise, or using it to support a business venture. Licensing the artwork for long-term use may incur additional fees.
These rates are just a starting point to get our conversation going! Please feel free to get in touch so we can talk more in-depth about your specific project. Email me at sarahdayarts@gmail.com.