For the past 18+ months, we have been seeing record numbers when it comes to delayed mail, in part due to Covid and in part due to the chronic underfunding of the USPS by the federal government. Despite these challenges, very few mail pieces have actually been lost altogether! It's just that sometimes mail is arriving later than one would prefer. Common problems include:
- Mail being marked "delivered" even though it has not been delivered (it will likely still come, but may take another few days!)
- Mail being "stuck" at a particular distribution center in a major metropolitan area (these distribution centers are easily overwhelmed right now)
- Mail not being scanned at the point of origin, and therefore not showing up on the tracking website for days or weeks (but this does not mean your mail is lost!)
Please be patient as your mail makes its way to you. I know it's frustrating to have to deal with these kinds of unexpected delays. Please be aware that I do not receive any additional information from USPS about the location of your package; I only have access to the same tracking link that you have. Please remember that I cannot offer refunds for delayed mail, as mail delays are completely outside of my control. Refunds for mail that is definitively lost are negotiated on a case-by-case basis, and will only be granted when it is clear that the package is definitely lost (usually after 4-6 weeks of no updates from the tracking site, 8-12 weeks in the case of international mail). Thank you for your patience and understanding.